COVID-19: Our Response
We believe that our industry is needed now more than ever. Families need us to provide a critical service and that is a responsibility we aren’t shying away from. Our nannies are providing an “extra set of hands” that helps parents juggle working from home while caring for (or even educating) their children. Many daycares and after school programs have also been canceled, leaving parents in a bind. Most importantly, our service makes it possible for many essential employees to get to work.
This contribution that our nannies are making is one that we are really proud of and will continue to support in a way that is as safe as possible for our nanny teams and the families we serve. The health and well-being of our families, our employees and our community is of the utmost importance to Trusting Connections. Therefore, we have implemented the following policies, as we navigate this pandemic together.
Keeping You Safe: Our Policies
We will not be providing care to households that pose a clear risk to our employees and ask that you refrain from requesting our services if:
- You or anyone in your household has exhibited signs or symptoms of COVID-19 infection or other illness in the last 14 days, especially shortness of breath accompanied by fever.
- You or anyone in your family has been diagnosed with COVID-19 and has not yet completed the recommended 14 day quarantine period.
- Anyone that has been medically diagnosed in the household must be medically cleared before being eligible to utilize the services again. We are also doing our best to limit one nanny per family and have implemented new temporary virtual services for families who want a “no contact” approach to care.
- Employees should notify their supervisor immediately if they experience any COVID-19 related symptoms.
- Any TC employee who exhibits symptoms of COVID-19 (coughing, fever, shortness of breath) must wait a full 14 days before returning to work. Any TC employee who has been diagnosed with COVID-19 must also provide a release to come back to work from a doctor.
- All employees MUST wash their hands immediately upon entering a home and before shaking hands with or hugging/holding/touching a child and should avoid super close contact throughout the shift.
- All TC employees have been provided with a mask that may be worn upon the clients’ request. Employees must wear a mask when in public, on-the-job.
- All TC employees are strongly encouraged to follow all precautions recommended by the CDC including frequent hand washing, social distancing, proper sanitation practices in the home, etc. and are required to follow all local ordinances and laws.
- Information regarding The Nanny Relief Fund can be found here.
Additional Policy Changes
- During this time, our scheduling team will give priority to providing care for essential workers (doctors, nurses, first responders, etc.) if caregivers become limited on a specific day.
- While we typically maintain a 98% fulfillment rate on all care requests, clients need to be aware that we may not be able to ensure the same availability during this time of high demand and encourage families to book services by the Thursday prior to the week that care is needed to help our scheduling team accommodate as many families as possible. We would much rather tell you that no one is available to care for your family than to send a nanny who is sick. We ask for your patience and understanding.
- If you request sick care, you may be asked to elaborate on the symptoms your child is experiencing. Please know, that in the best interest of everyone in our TC community, your family may be denied service if there is sufficient concern over the nature of your symptoms. Our scheduling team will have the final say.
- As of 6/1/2020, our staff members have returned to the office on a limited basis. We strongly encourage visitors to make an appointment to ensure the staff member is available. All interviews will continue to be conducted virtually. In-home consultations be offered in person or virtually, depending on the clients’ preference. A mask will be worn by our staff member upon request.
- All TC Team members will be required to wear a mask for non-residential, church/group child care events.
- TC clients may request to take the TC Team Member’s temperature upon arrival. Client must provide thermometer.
- We will do our best to notify relevant parties in the case of confirmed exposures to COVID-19. For example, if a nanny is diagnosed with COVID-19, all families who have worked with that nanny in the last seven days will be notified. We will also inform any nanny of any exposures to infected households.
We have been so touched by the kind and encouraging calls and emails we have received from families and nannies during this challenging time. We SO appreciate your support and partnership. Thank you for being a valued member of our TC Family. We wish you and your family good health as we navigate through this together.
Trusting Connections Nanny Agency
Trusting Connections Nanny Agency