COVID-19: Our Response
We believe that our industry is needed now more than ever. Families need us to provide a critical service and that is a responsibility we aren’t shying away from. Our nannies are providing an “extra set of hands” that helps parents juggle working from home while caring for (or even educating) their children. Many daycares and after school programs have also been canceled, leaving parents in a bind. Most importantly, our service makes it possible for many essential employees to get to work.
This contribution that our nannies are making is one that we are really proud of and will continue to support in a way that is as safe as possible for our nanny teams and the families we serve. The health and well-being of our families, our employees and our community is of the utmost importance to Trusting Connections. Therefore, we have implemented the following policies, as we navigate this pandemic together.
Keeping You Safe: Our Policies
We will not be providing care to households that pose a clear risk to our employees and ask that you refrain from requesting our services if:
- You or anyone in your household has exhibited signs or symptoms of COVID-19 infection in the last 14 days, unless you are able to provide a doctor’s note confirming COVID non-contagion.
- You or anyone in your family has been diagnosed with COVID-19 and/or experienced a direct/prolonged exposure necessitating a quarantine and have not yet been medically cleared.
- Employees should notify their supervisor immediately if they experience any COVID-19 related symptoms or a direct/prolonged exposure necessitating a quarantine, according to CDC guidelines.
- Any TC employee who tests positive for COVID-19 must be medically cleared before returning to work.
- All employees MUST wash their hands immediately upon entering a home and before shaking hands with or hugging/holding/touching a child.
- All employees and should implement all recommended sanitization practices while in a clients’ home including frequent hand washing and limit the spread of germs as much as possible.
- All TC employees have been provided with a mask that may be worn upon the clients’ request.
- All TC employees are strongly encouraged to follow all precautions recommended by the CDC during non-work hours including frequent hand washing, social distancing, activities involving high exposure risk, etc. Employees are required to follow all local ordinances and laws on and off-the-job.
Additional Policy Changes
- During this time, our scheduling team will give priority to providing care for essential workers (doctors, nurses, first responders, etc.) if caregivers become limited on a specific day.
- While we typically maintain a 98% fulfillment rate on all care requests, clients need to be aware that we may not be able to ensure the same availability during this time of high demand and encourage families to book services by the Thursday prior to the week that care is needed to help our scheduling team accommodate as many families as possible. We would much rather tell you that no one is available to care for your family than to send a nanny who is sick. We ask for your patience and understanding.
- If you request sick care, you may be asked to elaborate on the symptoms your child is experiencing. Please know that in the best interest of everyone in our TC community, your family may be denied service if there is sufficient concern over the nature of your symptoms. Our scheduling team will have the final say. You may be asked to provide a doctor’s note confirming a negative COVID test if your child or anyone in your household exhibits COVID-related symptoms.
- Many of our staff members have transitioned to working from home. We strongly encourage visitors to make an appointment to ensure the staff member is available before coming to the office. All interviews will continue to be conducted virtually. New client Care Consultations are now only conducted virtually.
- TC clients may request to take the TC Team Member’s temperature upon arrival. Client must provide thermometer.
- We will do our best to notify relevant parties in the case of confirmed exposures to COVID-19. For example, if a nanny is diagnosed with COVID-19, all families who have worked with that nanny in the last seven days will be notified that an employee who has visited their home recently tested positive. Due to employee confidentiality laws, we are NOT able to share the name of the nanny who tested positive. We will also inform any nanny of any exposures to infected households.
We have been so touched by the kind and encouraging calls and emails we have received from families and nannies during this challenging time. We SO appreciate your support and partnership. Thank you for being a valued member of our TC Family. We wish you and your family good health as we navigate through this together.
Trusting Connections Nanny Agency
Trusting Connections Nanny Agency