COVID-19: Our Response
We believe that our industry is needed now more than ever. Families need us to provide a critical service and that is a responsibility we aren’t shying away from. Our nannies are providing an “extra set of hands” that helps parents juggle working from home while caring for (or even educating) their children. Most importantly, our service makes it possible for essential employees to get to work.
This contribution that our nannies are making is one that we are really proud of and will continue to support in a way that is as safe as possible for our nanny teams and the families we serve. The health and well-being of our families, our employees and our community is of the utmost importance to Trusting Connections. Therefore, we have implemented the following policies, effective immediately.
Keeping You Safe: Our Policies
We will not be providing care to households that pose a clear risk to our employees and ask that you refrain from requesting our services if:
- You or anyone in your household has exhibited signs or symptoms of COVID-19 infection in the last 14 days, especially shortness of breath accompanied by fever.
- You or anyone in your family has been diagnosed with COVID-19 and has not yet completed the recommended 14 day quarantine period.
- Anyone that has been medically diagnosed in the household must be medically cleared before being eligible to utilize the services again.
Otherwise, we will be providing sick care per usual. We are not going to deny service to families who have sick care requests, in which a child exhibits symptoms that are completely unrelated to COVID-19 (pink eye, ear infection, etc. or other illness with a confirmed diagnosis that is NOT COVID-19).
- Employees should notify their supervisor immediately if they experience any COVID-19 related symptoms.
- Any TC employee who exhibits symptoms of COVID-19 (coughing, fever, shortness of breath) must wait a full 14 days before returning to work. Any TC employee who has been diagnosed with COVID-19 must also provide a release to come back to work from a doctor.
- All employees MUST wash their hands immediately upon entering a home and before shaking hands with or hugging/holding/touching a child and should avoid super close contact throughout the shift.
- All TC employees are required to follow all precautions recommended by the CDC including frequent handwashing, social distancing, proper sanitation practices in the home, etc. and are required to follow all local ordinances and laws pertaining to the virus including any “lock down” rules. Nannies should spend their shifts primarily indoors or in private yards and should not be visiting public areas even in cities that are not in lockdown.
Additional Policy Changes
- Until further notice, TC will not be providing church care or event care, unless to staff group child care for essential employees.
- During this time, our scheduling team will give priority to providing care for essential workers (doctors, nurses, first responders, etc.) if caregivers become limited on a specific day.
- While we typically maintain a 98% fulfillment rate on all care requests, clients need to be aware that we may not be able to ensure the same availability during this time of high demand and encourage families to book services by the Thursday prior to the week that care is needed to help our scheduling team accommodate as many families as possible. We would much rather tell you that no one is available to care for your family than to send a nanny who is sick. We ask for your patience and understanding.
- If you request sick care, you may be asked to elaborate on the symptoms your child is experiencing. Please know, that in the best interest of everyone in our TC community, your family may be denied service if there is sufficient concern over the nature of your symptoms. Our scheduling team will have the final say.
- Until further notice, our offices will be closed for visitors or scheduled appointments. All interviews and in-home consultations will be conducted virtually to allow agency staff to work from home.
- We will do our best to notify relevant parties in the case of confirmed exposures to COVID-19. For example, if a nanny is diagnosed with COVID-19, all families who have worked with that nanny in the last seven days will be notified. We will also inform any nanny of any exposures to infected households.
We have been so touched by the kind and encouraging calls and emails we have received from families and nannies over the last few weeks. We SO appreciate your support and partnership. Thank you for being a valued member of our TC Family. We wish you and your family good health as we navigate through this together.
Trusting Connections Nanny Agency