Membership includes a personalized, in-home consultation, access to our team of fully-screened and agency-employed caregivers and 24/7 emergency back-up care, 365 days a year. Only families staying at a resort or hotel can use us as a non-member at non-member rates. If you are wanting care in a private residence, you must go through the membership process. However, if you don’t renew your membership, a former member may use the service as a non-member at non-member rates.
If you are utilizing our Placement Services, we recommend registering 6-8 weeks in advance of the desired start date.
Finding the perfect fit can take some time! Most of our placements take, on average, 4-6 weeks to complete because we have such a thorough process.
If you want to use our Flex Membership services as a classic member, we recommend registering two weeks before you want to start using the service; however, we have been able to work with families who need a faster turnaround time. Talk to an agency rep about your situation for more info. If you want to do a premier membership and find one nanny to work with on a regular basis, please allow more time for this process.
All TC employees and placement pool candidates undergo one of the most meticulous screening processes in the country. We work with a licensed private detective that investigates all of our applicants by hand (rather than relying on ineffective computerized background checks), we drug test, require our employees to pass a knowledge-based exam and more. Click here to read more about our rigorous standards.
While our focus is on providing high-quality child care services, Flex members can request family assistant, pet sitting and housekeeping services as well. In our Placement Division, we are experienced with placing a wide variety of domestic staff including estate and household managers, personal assistants and more.
We do it all! We offer newborn care, overnight care, extended care, sick care and more. Our nannies and sitters can also provide care for multiples and special needs children. We can even arrange to have one of our team members travel with you.